01
Quick answer
The Alternative Bank is a CBN-regulated Nigerian non-interest bank with app and web banking for personal and business customers. Its website publishes 0201 700 0555 and help@altbank.ng. The bank says it will never request your password, OTP or PIN by email, text or phone call.
This guide is checked against official bank or regulator sources where codes, channels and complaint routes matter. It is educational information, not financial advice.
Bank help toolkit
Check the channel, prepare the complaint, understand the numbers
These tools run only in your browser. Explainer.NG does not receive or store the details you enter. Never type an OTP, PIN, password or complete card number.
02
Complaint readiness
Ready to escalate0 of 5
Start by saving the transaction evidence.
03
Complaint letter generator
Use masked account details only.
Your complaint letter will appear here.
04
Savings estimate
Enter the rate currently quoted by the institution.
Estimated simple return—Enter the current rate shown in the official product.
05
Quoted loan cost checker
Compare cash received with total repayment.
Total borrowing cost—Use the written offer, including fees.
06
Complaint escalation timeline
Specialist tool
Cost-plus finance planner
Model a disclosed purchase price and profit amount. Confirm the actual contract, fees, ownership and payment schedule with The Alternative Bank.
Amount financed plus profit—
Average monthly payment—
Official The Alternative Bank channels to know
USSD
No general USSD code is published prominently on the current homepage checked for this guide.
Mobile app
AltBank app
Internet banking
AltBank web and mobile banking
Customer care
0201 700 0555 and help@altbank.ng.
Emergency action
Call the verified support line, report the card or account risk and secure the linked SIM.
What The Alternative Bank offers
The bank provides personal and business accounts, cards, investments and non-interest finance through digital channels and offices. Non-interest products can use partnership, sale, lease or benevolent-finance structures. Ask for the exact contract, fees, expected return, payment schedule, ownership and risk instead of assuming non-interest means no cost.
How AltBank and older Sterling references relate
Some older AltBank documents describe the platform as powered by Sterling Alternative Finance, while the current site presents The Alternative Bank as an independent CBN-regulated non-interest bank. Use the current altbank.ng pages for live product, contact and account information, and treat an older document as historical unless the bank still links to it.
How to use AltBank safely
The bank promotes web and mobile access. Reach downloads and login screens through altbank.ng, use a private device and review every transaction prompt. Do not allow a caller to watch your screen or tell you which beneficiary to add. If a phone is lost, secure the SIM and contact the bank before attempting repeated logins.
How to evaluate AltBank credit or investment
Read the named non-interest contract, eligibility, fees, payment dates and total obligation. A product described as Qard, partnership or investment has different rights and risks. Confirm whether capital or return is guaranteed, how early withdrawal works and what happens after missed payments before accepting an offer.
How to resolve a failed transfer
First check The Alternative Bank's authenticated app, USSD receipt or internet-banking history for the final status. Ask the recipient to check their actual account statement rather than relying only on an alert. Save the amount, time, destination institution and session or transaction reference. Do not make the same payment again while the first is pending unless the need is urgent and you can track both references.
What account limits and verification mean
Digital registration can produce an account before every identity check is complete. The limits shown inside The Alternative Bank's official channel depend on the account tier, documents and current regulation. Complete upgrades only through the institution's verified app, website or office. Do not pay a stranger to raise a limit, create loan eligibility or bypass a BVN or NIN check.
How to recognise fake customer care
A copied logo, business-name label or knowledge of your transaction does not prove that a caller represents The Alternative Bank. Start support from the official app or website and compare the current contact details. Never disclose an OTP, PIN, password, token code or complete card information. Do not install remote-control software or transfer money to a so-called safe account.
How to escalate an unresolved complaint
Report the issue to The Alternative Bank first and ask for a complaint reference. Keep the original transaction evidence, your timeline and every response. If the regulated institution does not resolve the matter through its complaint process, use the CBN complaint route with proof that you contacted the provider first. Describe the outcome you need, such as reversal, credit confirmation or account restoration.
Common tasks and safest next step
| Task | What to do |
|---|---|
| Open account | Use the verified AltBank app or website. |
| Compare product | Read contract, fees, return and exit rules. |
| Report fraud | Call verified support and secure the SIM. |
| Check statement | Use official app statement access and report anomalies. |
| Get help | Use 0201 700 0555 or help@altbank.ng. |
Before you contact customer care
Prepare the facts before reporting a bank issue. For failed transfer, unauthorized debit, ATM dispense error, POS dispute, app login problem or card issue, write down the date, time, amount, channel, beneficiary, transaction reference and what the app or receipt showed.
Do not include OTP, full card number, full PIN, password or token code in a complaint message. A support officer can investigate a transaction without those private credentials.
- Use official app, website, contact-centre, branch or verified profile details.
- Ask for a complaint or ticket reference when money is involved.
- Keep screenshots but hide OTPs, card details and sensitive balances where possible.
- If the bank does not resolve the issue within its complaint process, escalate with evidence through the appropriate regulatory route.
People also ask
What is The Alternative Bank customer care number?
The current website publishes 0201 700 0555.
What is AltBank support email?
Official terms and support pages publish help@altbank.ng.
Is The Alternative Bank owned by Sterling Bank?
Older documents reference Sterling Alternative Finance, while the current bank presents itself as an independent CBN-regulated non-interest bank; use current corporate disclosures for ownership.
Does AltBank charge interest?
It operates non-interest banking, but products can include disclosed profit, rent, fees and other obligations.
Can anyone open an AltBank account?
Products are not restricted to one faith, but age, identity and product eligibility apply.
Does AltBank have a mobile app?
Yes. Its site promotes the AltBank app for personal and business banking.
How do I report a stolen card?
Contact the verified support line immediately and protect the linked SIM and digital access.
Will AltBank ask for an OTP?
The bank says it will never request your password, OTP or PIN by phone, email or text.
Is The Alternative Bank regulated in Nigeria?
The Alternative Bank states that it is authorised and regulated by the CBN as an independent non-interest bank.
What should I save after a failed The Alternative Bank transfer?
Save the receipt, amount, date, time, recipient details and transaction or session reference.
Can The Alternative Bank support ask for my OTP or PIN?
No legitimate complaint requires you to reveal an OTP, PIN, password or token code.
How do I escalate a The Alternative Bank complaint?
Contact the institution first, obtain a ticket and keep the evidence before using the appropriate CBN complaint route.
How do I find an official The Alternative Bank app?
Begin from The Alternative Bank's official website and verify the app publisher before installing.
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