01
Quick answer
For FirstBank in Nigeria, the main USSD code is *894#. FirstBank says 894 banking can be used for transfers, balance checks, airtime, bills and other tasks without internet. Use FirstMobile or online banking for richer account management, statements and receipts.
This guide is checked against official bank or regulator sources where codes, channels and complaint routes matter. It is educational information, not financial advice.
Bank help toolkit
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02
Complaint readiness
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03
Complaint letter generator
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04
Savings estimate
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05
Quoted loan cost checker
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Total borrowing cost—Use the written offer, including fees.
06
Complaint escalation timeline
Official FirstBank channels to know
USSD
*894#
Mobile app
FirstMobile
Internet banking
FirstBank online banking / FirstOnline
Customer care
FirstBank's official USSD/FAQ pages list FirstContact support numbers and email routes, including FirstContactComplaints@firstbankgroup.com and firstcontact@firstbanknigeria.com on relevant pages.
Emergency action
FirstBank's USSD page lists *894*911# for deactivating a mobile number on USSD and card-control options through *894#.
What FirstBank users search for
The Trends data shows strong demand for FirstBank code, USSD, app, customer care, balance checks, short code, online banking, account limits, network issues, loans, careers and share price. The practical user need is usually simple: perform a task safely and know what to do if the channel fails.
FirstBank *894# USSD
FirstBank's official page describes *894# as a quick banking service for transfers, balance checks, airtime, bill payments and more without internet. It also explains registration through *894*0# for eligible customers. Because USSD uses your registered phone number and PIN, you should treat the SIM as part of your bank security.
FirstMobile, FirstOnline and statements
Use the mobile app or online banking when you need a receipt, longer history, statement, token-supported action or a clearer view of your account. If you are preparing a bank statement for visa, school, rent or work, confirm the exact period and format needed before downloading.
Network issues and failed transfers
Questions about FirstBank network issues often come up when users see pending transfers or app errors. Do not repeat large transfers because the first one looks delayed. Save the receipt or failed-message screenshot, note the time, and contact FirstBank through official support if value has left your account.
FirstBank safety note
FirstBank's large customer base makes it a frequent target for fake support pages. Avoid unofficial phone numbers and support comments. No legitimate bank-support process should require your full PIN, OTP, token code or card password.
Who owns FirstBank Nigeria?
FirstBank is not accurately described as being owned by one individual. The bank operates within the First HoldCo Plc structure, and the holding company has shareholders. Public discussion may focus on prominent shareholders or directors, but that is different from one person personally owning the bank. For the current corporate structure, use FirstBank and First HoldCo official disclosures rather than social posts.
Is Femi Otedola the owner of FirstBank?
Calling Femi Otedola the sole owner of FirstBank would be misleading. He may be discussed in relation to shareholding and leadership at the holding-company level, but FirstBank sits within a publicly held corporate structure. Ownership stakes and board roles can change, so check current exchange filings and official investor disclosures before quoting a percentage or title.
Is there a FirstBank Nigeria branch in the USA?
FirstBank's international network includes operations and representative relationships outside Nigeria, but a Nigerian customer should not assume there is a normal FirstBank Nigeria retail branch in the United States. For cross-border banking, confirm the correct subsidiary, correspondent-bank details and SWIFT instructions directly with FirstBank before sending money.
What does FirstBank pay graduate trainees?
FirstBank does not publish one permanent, guaranteed graduate-trainee salary on its customer pages. Online estimates may mix different recruitment years, roles, allowances and locations. Treat an official offer letter and current FirstBank careers communication as authoritative. Recruitment should not require payment, and applicants should avoid unofficial forms promising placement.
Common tasks and safest next step
| Task | What to do |
|---|---|
| Register for USSD | FirstBank lists *894*0# as the starting point for 894 Banking registration. |
| Check balance | FirstBank lists *894*00# for balance checks. |
| Transfer | FirstBank lists *894*Amount*Account Number# for transfer. |
| Deactivate USSD number | FirstBank lists *894*911# for deactivating a mobile number on USSD. |
| Complain | Use FirstContact, official app, online banking or branch support. |
Before you contact customer care
Prepare the facts before reporting a bank issue. For failed transfer, unauthorized debit, ATM dispense error, POS dispute, app login problem or card issue, write down the date, time, amount, channel, beneficiary, transaction reference and what the app or receipt showed.
Do not include OTP, full card number, full PIN, password or token code in a complaint message. A support officer can investigate a transaction without those private credentials.
- Use official app, website, contact-centre, branch or verified profile details.
- Ask for a complaint or ticket reference when money is involved.
- Keep screenshots but hide OTPs, card details and sensitive balances where possible.
- If the bank does not resolve the issue within its complaint process, escalate with evidence through the appropriate regulatory route.
People also ask
What is FirstBank USSD code?
FirstBank's quick banking USSD code is *894#.
How do I register for FirstBank USSD?
FirstBank says eligible customers can start with *894*0#.
How do I check FirstBank balance?
FirstBank lists *894*00# for balance checks.
What if FirstBank network is down?
Avoid repeated transactions, keep evidence and contact official support if money is debited.
Can I use FirstBank USSD without internet?
Yes. FirstBank describes 894 banking as usable without internet connectivity.
Who is the owner of First Bank of Nigeria?
FirstBank operates within First HoldCo Plc and is not owned by one individual. Use official corporate and exchange disclosures for the latest shareholding information.
Is Otedola the owner of FirstBank?
It is misleading to call one prominent shareholder the sole owner. FirstBank is part of a publicly held corporate structure.
Is there a First Bank of Nigeria in the USA?
Do not assume there is a standard Nigerian retail branch in the US. Confirm international and correspondent-banking arrangements directly with FirstBank.
What is FirstBank customer care number?
FirstBank publishes +234 708 062 5000 and 02012278000 on its official contact page, along with complaint email channels.
How much does FirstBank pay graduate trainees?
There is no single permanent public figure to rely on. The current official offer and careers communication are authoritative; never pay for recruitment.
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