01
Quick answer
Moniepoint MFB is a CBN-regulated national microfinance bank serving individuals and businesses. Its official USSD code is *5573#, which existing customers enable in transaction settings. Moniepoint publishes +234 201 888 9990 and support@moniepoint.com, plus an online support centre and physical service locations.
This guide is checked against official bank or regulator sources where codes, channels and complaint routes matter. It is educational information, not financial advice.
Bank help toolkit
Check the channel, prepare the complaint, understand the numbers
These tools run only in your browser. Explainer.NG does not receive or store the details you enter. Never type an OTP, PIN, password or complete card number.
02
Complaint readiness
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Start by saving the transaction evidence.
03
Complaint letter generator
Use masked account details only.
Your complaint letter will appear here.
04
Savings estimate
Enter the rate currently quoted by the institution.
Estimated simple return—Enter the current rate shown in the official product.
05
Quoted loan cost checker
Compare cash received with total repayment.
Total borrowing cost—Use the written offer, including fees.
06
Complaint escalation timeline
Official Moniepoint channels to know
USSD
*5573#
Mobile app
Moniepoint Personal Banking and Business Banking
Internet banking
Moniepoint dashboard and support centre
Customer care
+234 201 888 9990 and support@moniepoint.com.
Emergency action
Submit a compromised-account request, secure the SIM and contact official support.
Is Moniepoint a bank?
Moniepoint's Nigerian banking services are provided by Moniepoint Microfinance Bank Limited, a CBN-regulated national microfinance bank. It serves personal users and businesses, while the broader group also provides payments and management tools. This differs from a conventional commercial-bank licence, but it is still a regulated banking institution with NDIC deposit insurance.
How to activate and use *5573#
Moniepoint's help centre says existing customers should log in, open profile settings, find Transaction Settings and enable USSD banking. After that, dial *5573#. This opt-in control can also disable the channel. Use the registered line, verify every beneficiary and remember that Moniepoint may show a service fee before approval.
Personal account versus business account
Personal Banking is designed for everyday consumer payments, savings and cards. Business Banking adds merchant collections, POS, staff or expense tools, loans and reporting. Choose the right profile before signing in or raising a complaint. A POS settlement issue needs terminal and settlement details that a personal transfer complaint does not.
How to resolve a Moniepoint POS problem
Record the terminal ID, amount, exact time, response message and transaction reference. Check the business dashboard settlement record and the customer's debit separately. Use the official support centre or a listed service centre. Do not pay an unofficial technician or surrender a terminal to someone whose identity cannot be verified.
How Moniepoint loans should be checked
Business and personal credit have different eligibility and terms. Read the amount disbursed, total repayment, interest, fees, repayment schedule, security and debit mandate. Offers are customer-specific and can change. No field agent should collect an advance payment to activate a loan or request your OTP to improve eligibility.
How to resolve a failed transfer
First check Moniepoint's authenticated app, USSD receipt or internet-banking history for the final status. Ask the recipient to check their actual account statement rather than relying only on an alert. Save the amount, time, destination institution and session or transaction reference. Do not make the same payment again while the first is pending unless the need is urgent and you can track both references.
What account limits and verification mean
Digital registration can produce an account before every identity check is complete. The limits shown inside Moniepoint's official channel depend on the account tier, documents and current regulation. Complete upgrades only through the institution's verified app, website or office. Do not pay a stranger to raise a limit, create loan eligibility or bypass a BVN or NIN check.
How to recognise fake customer care
A copied logo, business-name label or knowledge of your transaction does not prove that a caller represents Moniepoint. Start support from the official app or website and compare the current contact details. Never disclose an OTP, PIN, password, token code or complete card information. Do not install remote-control software or transfer money to a so-called safe account.
How to escalate an unresolved complaint
Report the issue to Moniepoint first and ask for a complaint reference. Keep the original transaction evidence, your timeline and every response. If the regulated institution does not resolve the matter through its complaint process, use the CBN complaint route with proof that you contacted the provider first. Describe the outcome you need, such as reversal, credit confirmation or account restoration.
Common tasks and safest next step
| Task | What to do |
|---|---|
| Enable USSD | Turn it on in Transaction Settings, then dial *5573#. |
| Personal account | Use Moniepoint Personal Banking. |
| Business/POS | Use Business Banking and keep terminal evidence. |
| Find service centre | Use Moniepoint's live location finder. |
| Compromised account | Submit the official security request immediately. |
Before you contact customer care
Prepare the facts before reporting a bank issue. For failed transfer, unauthorized debit, ATM dispense error, POS dispute, app login problem or card issue, write down the date, time, amount, channel, beneficiary, transaction reference and what the app or receipt showed.
Do not include OTP, full card number, full PIN, password or token code in a complaint message. A support officer can investigate a transaction without those private credentials.
- Use official app, website, contact-centre, branch or verified profile details.
- Ask for a complaint or ticket reference when money is involved.
- Keep screenshots but hide OTPs, card details and sensitive balances where possible.
- If the bank does not resolve the issue within its complaint process, escalate with evidence through the appropriate regulatory route.
People also ask
What is Moniepoint USSD code?
Moniepoint's official USSD code is *5573#.
How do I activate Moniepoint USSD?
Enable USSD under Transaction Settings in your profile, then dial *5573#.
What is Moniepoint customer care number?
Moniepoint publishes +234 201 888 9990.
What is Moniepoint support email?
The official contact page publishes support@moniepoint.com.
Is Moniepoint a bank?
Moniepoint Microfinance Bank Limited is a CBN-regulated national microfinance bank.
Are Moniepoint deposits insured?
Moniepoint states that deposits are insured by the NDIC.
How do I find a Moniepoint office?
Use the live service-centre finder on moniepoint.com/ng.
Can I disable Moniepoint USSD?
Yes. Its help centre says customers can turn the USSD channel off in Transaction Settings.
Is Moniepoint regulated in Nigeria?
Moniepoint Microfinance Bank Limited states that it is authorised and regulated by the CBN and its deposits are NDIC-insured.
What should I save after a failed Moniepoint transfer?
Save the receipt, amount, date, time, recipient details and transaction or session reference.
Can Moniepoint support ask for my OTP or PIN?
No legitimate complaint requires you to reveal an OTP, PIN, password or token code.
How do I escalate a Moniepoint complaint?
Contact the institution first, obtain a ticket and keep the evidence before using the appropriate CBN complaint route.
How do I find an official Moniepoint app?
Begin from Moniepoint's official website and verify the app publisher before installing.
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