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Quick answer
Unity Bank and ProvidusBank completed a merger process that the combined institution now presents as ProvidusUnity Bank. Unity's scheme said its assets and liabilities would merge into ProvidusBank and the enlarged bank would be renamed. Existing customers should follow only direct instructions from current Unity or ProvidusUnity channels before changing an app, account detail, USSD code or beneficiary record.
This guide is checked against official bank or regulator sources where codes, channels and complaint routes matter. It is educational information, not financial advice.
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Complaint escalation timeline
Merger safety
Before changing your Unity or Providus details
Verification status0 of 5 checkedDo not act on an unverified migration message.
Official Unity Bank channels to know
USSD
Unity historically published *7799#; verify the currently supported route during integration.
Mobile app
Unity Mobile / UniFi and current ProvidusUnity channels
Internet banking
Unity and ProvidusUnity official online banking
Customer care
Unity pages publish 07080666000, 01-2803010, 07057323225-30 and we_care@unitybankng.com.
Emergency action
Contact a current official Unity or ProvidusUnity channel and secure the linked SIM and card.
Did ProvidusBank acquire Unity Bank?
The more accurate official description is a merger. Unity's scheme stated that its assets, liabilities and undertakings would merge into ProvidusBank, Unity would be dissolved without winding up, and ProvidusBank would be renamed Providus-Unity Bank Limited. ProvidusBank's current site now uses ProvidusUnity Bank. That is more precise than describing the transaction only as a simple acquisition.
What the merger means for Unity customers
A merger can lead to phased changes in branding, apps, cards, branch signs, support emails and product terms. It does not mean customers should immediately discard an app or send money to a new account based on a social post. Use in-app notices, direct bank messages and current official websites, then verify any action through a separately obtained support channel.
Should a Unity account number change?
Do not assume it changes, and do not assume it can never change. Wait for a direct, verifiable instruction that identifies the affected product and effective date. Before salary, pension or customer payments are redirected, confirm the beneficiary name through a small test or official account-verification process. Keep old statements and notices during migration.
Which Unity channel should customers use now?
Unity1 pages, UniFi, Unity mobile or internet banking may remain visible during integration, while ProvidusUnity channels are being presented on the enlarged bank's website. Use whichever authenticated channel the bank currently confirms for your account. If a familiar login redirects unexpectedly, stop and reach support from a bookmarked or independently typed official address.
Merger scam checklist
Be suspicious of messages demanding an upgrade fee, OTP, PIN, remote access or transfer to a migration account. Check the sender domain, open the bank website yourself and call a number obtained there. A real corporate merger does not remove ordinary fraud protections. Preserve suspicious messages and report them to the bank's current fraud channel.
How to resolve a failed transfer
First check Unity Bank's authenticated app, USSD receipt or internet-banking history for the final status. Ask the recipient to check their actual account statement rather than relying only on an alert. Save the amount, time, destination institution and session or transaction reference. Do not make the same payment again while the first is pending unless the need is urgent and you can track both references.
What account limits and verification mean
Digital registration can produce an account before every identity check is complete. The limits shown inside Unity Bank's official channel depend on the account tier, documents and current regulation. Complete upgrades only through the institution's verified app, website or office. Do not pay a stranger to raise a limit, create loan eligibility or bypass a BVN or NIN check.
How to recognise fake customer care
A copied logo, business-name label or knowledge of your transaction does not prove that a caller represents Unity Bank. Start support from the official app or website and compare the current contact details. Never disclose an OTP, PIN, password, token code or complete card information. Do not install remote-control software or transfer money to a so-called safe account.
How to escalate an unresolved complaint
Report the issue to Unity Bank first and ask for a complaint reference. Keep the original transaction evidence, your timeline and every response. If the regulated institution does not resolve the matter through its complaint process, use the CBN complaint route with proof that you contacted the provider first. Describe the outcome you need, such as reversal, credit confirmation or account restoration.
Common tasks and safest next step
| Task | What to do |
|---|---|
| Check merger status | Use ProvidusUnity and Unity official notices. |
| Confirm account detail | Verify in an authenticated channel before redirecting payments. |
| Use USSD | Confirm whether *7799# remains supported for your account. |
| Report suspicious migration message | Do not act; contact verified bank support. |
| Keep records | Download statements and retain merger notices. |
Before you contact customer care
Prepare the facts before reporting a bank issue. For failed transfer, unauthorized debit, ATM dispense error, POS dispute, app login problem or card issue, write down the date, time, amount, channel, beneficiary, transaction reference and what the app or receipt showed.
Do not include OTP, full card number, full PIN, password or token code in a complaint message. A support officer can investigate a transaction without those private credentials.
- Use official app, website, contact-centre, branch or verified profile details.
- Ask for a complaint or ticket reference when money is involved.
- Keep screenshots but hide OTPs, card details and sensitive balances where possible.
- If the bank does not resolve the issue within its complaint process, escalate with evidence through the appropriate regulatory route.
People also ask
Did ProvidusBank buy Unity Bank?
Official documents describe a merger in which Unity's business moved into ProvidusBank and the enlarged bank became ProvidusUnity Bank.
Is Unity Bank now ProvidusUnity Bank?
The combined institution's current official site uses ProvidusUnity Bank, while some Unity channels may remain visible during integration.
Will my Unity account number change?
Do not assume a change. Follow only a direct, verified bank notice that gives the affected product and effective date.
What was Unity Bank USSD code?
Unity historically published *7799#; verify the current supported code before use.
What is Unity Bank customer care number?
Unity1 pages publish 07080666000, 01-2803010 and 07057323225-30.
What is Unity Bank customer care email?
Unity pages publish we_care@unitybankng.com; verify the latest ProvidusUnity address for new requests.
What is Unity1?
Unity1 is Unity Bank's online Tier 1 account-opening product.
Should I download a new app from a merger message?
No. Reach any replacement app through the current official bank website or verified store publisher.
Is Unity Bank regulated in Nigeria?
Unity Bank was a CBN-licensed commercial bank; official merger documents describe its business moving into the enlarged ProvidusUnity Bank.
What should I save after a failed Unity Bank transfer?
Save the receipt, amount, date, time, recipient details and transaction or session reference.
Can Unity Bank support ask for my OTP or PIN?
No legitimate complaint requires you to reveal an OTP, PIN, password or token code.
How do I escalate a Unity Bank complaint?
Contact the institution first, obtain a ticket and keep the evidence before using the appropriate CBN complaint route.
How do I find an official Unity Bank app?
Begin from Unity Bank's official website and verify the app publisher before installing.
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