Quick answer
A payment reminder should mention the invoice number, amount, due date, service delivered, payment account and next step. Keep it polite before the due date, firmer after overdue, and preserve evidence of all follow-ups.
This guide is written for Nigerians who need a practical next step. It gives the direct answer first, then shows what to verify, what to prepare, what mistakes to avoid and which related Explainer.NG pages can help.
What to include
The client should not have to search old messages to understand the payment request. Include the exact invoice or quotation reference and the outstanding amount.
If work was delivered in milestones, state the milestone completed and attach the invoice again.
- Invoice number
- Amount due
- Due date
- Service delivered
- Payment details
- Contact person
Tone by timing
Before the due date, use a friendly reminder. On the due date, be direct. After overdue, state the number of days late and ask for a payment date.
For repeat late payers, move to upfront deposits or milestone payment before more work.
When to pause work
If payment delay affects project risk, pause politely according to the agreement. Do not keep expanding scope while old invoices remain unpaid.
Keep messages professional because they may become evidence later.
Checklist
- Reference invoice
- State amount
- Attach invoice again
- Ask for payment date
- Keep written record
- Pause risky work if needed
People also ask
Should I call or text?
Use written follow-up even if you also call.
How soon should I remind?
Send before due date and again on or after due date.
Should I add late fees?
Only if agreed in the payment terms.
Can I stop work?
If your agreement allows or risk is high, communicate clearly.
What if client ignores me?
Escalate with records and review future credit terms.