How do I stop auto-renewal for one specific MTN data plan?
- Dial *312*1*12# and press call.
- Follow the on-screen prompts to select the specific plan you want to stop from auto-renewing.
MTN's own support account (@MTN180) has given this exact code directly to customers asking how to cancel auto-renewal, which is a firmer source than the general aggregated menu descriptions found elsewhere. This only affects the plan you select. If you have more than one active bundle, the others keep auto-renewing until you cancel them separately.
How do I stop auto-renewal on every MTN data plan at once?
Text STOPDATA to 131. This cancels auto-renewal across all of your currently active data plans in a single message, rather than requiring you to cancel each one individually through *312*1*12#.
Use this if you have several bundles running (for example a main plan plus a night-data or social-media bundle) and want to stop all of them from renewing rather than tracking down each one separately.
How do I cancel auto-renewal on one plan by SMS?
Send NO immediately followed by the plan's code to 312. For example, NO103 for a plan whose code is 103. MTN's support account has also confirmed that some plans use a text-based code instead of a number, such as STOPWAM to 312.
This route only works if you already know the specific plan's code, which isn't always obvious from memory. If you don't know it, use *312*1*12# instead. It shows your active plans by name rather than requiring you to know a code in advance.
How do I stop auto-renewal using the myMTN app?
- Open the myMTN app and log in.
- Go to your active subscriptions or "Manage Data" section.
- Find the plan you want to change and toggle auto-renewal off.
The app is often the clearest option if you have multiple bundles active. You can see all of them listed together before deciding which ones to turn off, rather than working through a USSD menu one screen at a time.
Does cancelling auto-renewal end my current data immediately?
No. Cancelling auto-renewal doesn't touch your current data balance. You keep using what you already have until it runs out or the plan's validity period ends. It only stops MTN from automatically buying you a new bundle of the same plan once the current one is exhausted or expires.
If your goal is actually to end the current plan right away rather than just stop it from repeating, that's a different action. Auto-renewal cancellation and immediate plan cancellation are not the same request.
People also ask
Why does MTN keep auto-renewing my data even after I cancel?
Check whether you cancelled the specific plan that's still renewing. Cancelling one bundle doesn't affect others. If you have multiple plans, use STOPDATA to 131 to clear all of them in one step rather than hunting for each individually.
Will I be refunded if auto-renewal charges me after I meant to cancel?
This depends on timing. If the renewal processed before your cancellation went through, contact MTN customer care (180) with the transaction details. Cancelling in advance of the renewal date, rather than right at the deadline, avoids this entirely.
Does stopping auto-renewal affect data sharing or gifting?
No. Auto-renewal cancellation only affects whether your own plan repeats automatically. It's unrelated to sharing or gifting data to another number, which uses the separate *312*[number]*[amount]# transfer code.